Everything was done as expected and very professionally.
Service ok, but was a bit disappointed that Chris was not familiar with my system and particularly with the Infinity Touch thermostat. Much diagnostic information can be obtained from this thermostat and that should be used in a service like this. Hopefully Chris will make an effort to learn this before the next service. I know Clark is knowledgeable in this regard and I suggested Chris talk to him. Other than that Chris did fine. I just feel I did not get the full check that I was hoping for considering the resources available. I would suggest that your service people check to see what type of system they are going out to service before hand and maybe bone up on that system in order to give the best service possible. That is your name, "BEST" - right?
Always the best service by friendly techs willing to share their insights.
I have been using Best Heating and Cooling for over 20 years. I have had 5 star service every time. The Service Department is reliable and gives me more than one option on what can been done to keep my heat pump and furnace working at top
condition. I highly recommend you give them a call next time
you need repairs or a new system. Rob Bartell, Stayton, Oregon
One thing I LOVE about Best Heating and their service staff is their HONESTY!! Not only was the service update done very
fast but we were given a full review of our heating system with both short term and long term options. As always(for over 20 years) I recommend Best Heating to anyone needing
installation, maintenance, or repair. Rob Bartell, Stayton,
It was good service
Ken was friendly and professional. He found and fixed the
problem with my heat pump very quickly, then verified other
aspects of the system were ok. Charges were appropriate for
the time spent.
Always professional. Always friendly. Always proficient.
Very knowledgeable about all of our aging and newer HVAC
equipment, as well as commercial refrigerator and freezer. Very personable, friendly, and explain in detail both the problems and solutions when called for repairs. They provide quotes for service and honor them consistently. Customer service is excellent. It seems they go out of their way to make us happy and usually arrive the same day I call for service.
Best Heating & Cooling has been great to work with. They are
punctual, knowledgable and professional. We have had them
work on heating/cooling systems, repair gas leaks and extend
duct work and we have been very pleased with the quality of
their work. I would highly recommend them to others.