EXCELLENT 443 reviews![]()
Linda Olson We have always had nothing but 5 sta service from Best. After 13 years our gas furnace died, of course during the freezing temperatures. It took 3 days to get a furnace and they loaned us 2 space heaters. They were here first thing on the morning of the 3rd day and 2 hours later the furnace was up and running. Thank you again for the great service. Amanda Jae Photography Working with Best was great! We left a voicemail over the weekend about a broken furnace (on the coldest weekend of the year) and got a call back before 8 am on Monday with a service appt for the next day, and they were able to do a new install for us two days later. Chris, the estimator that came out, was very knowledgeable and friendly. He gave us four different quotes with different options. We did not feel he was trying to upsell us on anything we didn't need. Blake and SinJen came out to install our new furnace and AC unit, and they were both very friendly and efficient. They finished everything by the mid-afternoon. They made everything look nice and tidy and cleaned up after themselves. We will recommend Best to anyone we know who is in need of HVAC services and are looking forward to using them again in the future (hopefully not anytime soon). Thank you, guys! Tommy Baker Chris is thorough, friendly, & professional. It’s nice to do business with individuals & companies who take the time to be personable while getting the task done. Best Heating values relationships, not just the business. Amber Brown My mom had an excellent experience with this HVAC company, and I’m so impressed with how they treated her. Kirby was outstanding from the start—his knowledge and professionalism really stood out. He took the time to patiently answer all her questions and explain the entire process in a way that made her feel comfortable and informed. The installation team was just as impressive—quick, efficient, and respectful. They got the job done with no hassle, and everything went smoothly. I’m so grateful for the care and quality they provided for my mom. Highly recommend! lynden brown Best not only had the best price, but great customer service. They are our go to place. David Stone Best Heating & Cooling is for sure the Best! Technician Justin, and Blake and sorry I didn't remember Blakes co workers name, they all were fast to respond, and not one wrong thing, installed new heater unit which works outstanding with no issues. They showed up on times and no breaks till the job was done, OUTSTANDING! rationalthought Top notch. Have (I will be changing to Best) a maintenance contract with another Carrier dealer. Inducer motor went bad and was still under warranty. They wanted to charge me for the part and said they didn't do warranty work and I got an estimate that was very high (I know a fair bit about heating systems and the time needed to change an inducer motor. In addition to charging me for a part under warranty!) So I called another dealer. They refused to order the part until they had their own tech come out and charge me 150 bucks to diagnose the problem. I explained I had already had the problem diagnosed by another Carrier dealer. Too Bad. It will still cost you 150 bucks and it will take 2 trips.150 to diagnose and "whatever" to repair. So I called Best. They ordered the motor right away, came out the day the part arrived (2 days later) and charged me less than half the estimate I received from the other dealer. If you live in the Salem area, YOU CANNOT DO BETTER than these folks. Arlis Mishler Best Heating & Cooling has been a pleasure to work with, they were the first back with a quote, any questions I had, they could answer in a way I could understand. While they weren't the cheapest bid, they were the best value for me. I was looking for a quality system with good installation and they came through on both. They let you know when someone is on the way and who they are. I believe they are large enough to provide great service but small enough to care. Aaron Hiddleson Very happy with their service. I had Best come and service a furnace that hadn't been looked at in years. They were through and did a great job. It runs great now!Load more