EXCELLENT 440 reviews lynden brown Best not only had the best price, but great customer service. They are our go to place. David Stone Best Heating & Cooling is for sure the Best! Technician Justin, and Blake and sorry I didn't remember Blakes co workers name, they all were fast to respond, and not one wrong thing, installed new heater unit which works outstanding with no issues. They showed up on times and no breaks till the job was done, OUTSTANDING! rationalthought Top notch. Have (I will be changing to Best) a maintenance contract with another Carrier dealer. Inducer motor went bad and was still under warranty. They wanted to charge me for the part and said they didn't do warranty work and I got an estimate that was very high (I know a fair bit about heating systems and the time needed to change an inducer motor. In addition to charging me for a part under warranty!) So I called another dealer. They refused to order the part until they had their own tech come out and charge me 150 bucks to diagnose the problem. I explained I had already had the problem diagnosed by another Carrier dealer. Too Bad. It will still cost you 150 bucks and it will take 2 trips.150 to diagnose and "whatever" to repair. So I called Best. They ordered the motor right away, came out the day the part arrived (2 days later) and charged me less than half the estimate I received from the other dealer. If you live in the Salem area, YOU CANNOT DO BETTER than these folks. Linda Olson Best installed our furnace 12 years ago. We started having a problem recently which took several times to come out to figure out what the problem was. Between Wesley and Chis the problem was found with out spending more for parts or a new furnace. They went the extra mile and only charged us 1 service charge. They are the Best. Arlis Mishler Best Heating & Cooling has been a pleasure to work with, they were the first back with a quote, any questions I had, they could answer in a way I could understand. While they weren't the cheapest bid, they were the best value for me. I was looking for a quality system with good installation and they came through on both. They let you know when someone is on the way and who they are. I believe they are large enough to provide great service but small enough to care. Aaron Hiddleson Very happy with their service. I had Best come and service a furnace that hadn't been looked at in years. They were through and did a great job. It runs great now! Anatoli Erofeev My failing furnace needed a replacement. I called a few companies to give me estimates. Kirby Loewen from Best Heating & Cooling company gave me what we needed and even more. We ended up signing a contract for installation of new furnace plus to add central air-conditioning system to our house. Kirby was so knowledgeable, convincing and professional that we did not hesitate to accept his offer very next day. Great service so far. Will see after they install the system, but I am sure it will be perfect since 2 of my friends already used their service and they are very happy. Update 01/01/2021: Finally, everything is done and working great. Ken Currey made final adjustments and installed zoning board, which allowed us to control temperature in our house from 2 different locations. Great company, service, which I would recommend to everybody! Update 01/31/2021: It's been one year since new Furnace and AC installation. Everything worked flawlessly. Today Best Heating & Colling sent a technician to check the system and do the 1st year maintenance including air filter change. Most pleasantly they did it for free. It was Ken my favorite technician. He is very knowledgeable, professional and patiently answers all my questions. Update 11/03/2023: Almost 3 years since new furnace and air-conditioning system had been installed. Suddenly our thermostat gone bad and started turning off. I called Best Heating & Cooling, and they sent technician very next day. Ken quickly replaced the thermostat and also checked entire system, plus installed new air filter. Awesome service. Thank you, guys!!! Update 09/26/2024: One more time Best Heating & Cooling company proved that they are really the Best! This time I needed to add a split unit to my shop and without any hesitation I called these guys to help me with installation. Kirby Loewen was as usual very helpful with the choices. Finaly the unit was installed on Monday September 23, 2024, and I am quite happy with the results. I was impressed again with technicians Blake Lockner, Sirjen Ruby, and electrician D. Meltzer who provided very professional installation, answered all my question and followed up with all my request. Good work guys! Scott Graham From the initial consultation to the final inspection, this company was thoroughly professional. They provided a clear bid, executed the installation flawlessly, and followed up to ensure everything was done correctly. I interacted with five different team members, and every one of them was courteous, knowledgeable, and took the time to explain each step of the process. After being with another company for 15 years, I decided to go with Best due to their better pricing, and I’m so glad I made the switch. I plan to continue using them for ongoing maintenance. Excellent work all around! Everette Lowrie We had a great experience with Best . Chuck and Jose did a great job installing our new system. Polite and answered all our questions. Very professional Bradley Mckinney New install went perfectly, very professional and personable to visit with, 1st class operations. From the service call to the new price quote to the new Carrier heat pump/air handler system installLoad more