On the day of my new HVAC installation I was contacted by Chuck at Best Heating & Cooling and he informed me that he and his crew were on their way out. They arrived right on time and I met the installers which consisted of Chuck, Jose, & Malcom. These guys all worked great together. Each one knew what to do and what was needed to get done and stayed on task with the job. Chuck was an amazing lead man and answered all of the questions and concerns I may have had. I watched over the job progress and how everyone was doing and it’s amazing how much work three men can get done in a short amount of time, reason being because they are professionals and everyone knows their role. Jose did a great job working with Chuck on the furnace install and Jose did the AC unit and the roof venting as well as reconfigured the return air duct working together with Malcom in the attic to seal and secure my new return air duct just like I wanted it done.
No one complained or had an attitude. They just did their jobs and seemed happy to be there working.
When the crew cleaned up everything and left even my wife complemented on how well everyone worked together and no bad language or disrespecting anything.
I could not ask for a better group of guys to come out and work for me. I got along with everyone and it was a pleasure to have met these men.
Thank You, Chuck, Jose and Malcom!
Kirby was very professional and came out right on time to do an estimate on replacing my 46 year old electric furnace with a new Carrier Hi Efficiency gas furnace and I also wanted to add Air Conditioning as well. Kirby looked everything over and answered all of the questions I had, and I had a lot of them too. I also had a problem with my return air duct. For one it was filthy dirty, and it was broke apart in two places and was only taped together and was pulling in attic dirt, heat and cold into the old furnace. Kirby gave me time to do what I wanted to do before a new furnace was set in place. I had Best Heating & Cooling reinstall my return air duct and they screwed it together and foil taped the seams like I wanted it done.
Don’t hesitate to call Best Heating & Cooling because I had 3 other bids done and after talking with Kirby not only did I trusted what he said, Kirby spent the most time with me addressing all my concerns more than any other estimator that showed up. Bottom line is, I got the Carrier products I wanted at a fair price from Best Heating & Cooling.
Thank You Kirby!
The team at Best Heating & Cooling did a fantastic job with the whole process of installing a new Carrier Heat Pump system to replace an obsolete oil furnace. Their consultative approach started with timely and professional assessment of specifications required for a new system. When the old oil furnace showed signs of failure and potential danger, they went the extra mile to ensure it worked safely on an interim basis until new equipment could be delivered and installed. Their preparation was proactive with scheduling new equipment installation, and they ensured that the electrical installation met required specifications and was wired to the correct locations.
They did exactly what they said they’d do to temporarily fix the old furnace and install the new system, fully answered our questions, kept us informed of progress and were very pleasant to work with at every step.
We are extremely pleased with their helpful approach, confident in their work, and would highly recommend them. They truly are “the best”.
Member, LFJ2 Properties LLC
Note: We had a nearly identical experience with Best Heating & Cooling 4 years ago. In that case they installed a temporary furnace to provide heat after the old system completely failed in a cold winter month. They have proven more than once that they are in the business of providing solutions and not merely selling products. We were pleased with our experience then, and even more pleased to know that their quality of service was maintained during these more difficult times constrained with supply chain, labor shortage and Covid challenges.
We were impressed with the removal and install process of our furnace and install of our new air conditioner. It was a long difficult job because of the design of our home, but Nick, Blake and Chris got it done. After contacting 8 other furnace companies, Best gave the most thorough proposal and followed up with everything agreed to. We are very happy with Best’s work and would recommend them to anyone.
A Best technician serviced my central AC unit last summer at the height of our heat wave in July, saving me hundreds of $$s after two other companies told me my 5 yo unit needed to be replaced. When my other property needed a furnace service I called Best. Technician Chris suggested it’s age, repair costs and efficiency could easily justify upgrading to a new 95% efficiency unit. A promotion by Carrier, Energy Trust rebate and cash discount made it an easy decision.
When Dillon & Nick arrived for the new install we talked through the entire “remove and replace” process they were going to do, discussed my concerns about venting through my roof and then they got busy. Nick was very knowledgeable, described the steps he was taking and why along the way. Dillon was very efficient in setting up the new unit for install and he too described the steps he was taking. Nick and Dillon were a great team, they arrived promptly at 9AM and were cleaned up and done by 2PM. These two fellows were polite and courteous, knowledgeable and efficient. This may sound corny but “Best Heating” is now my go to company and I have recommended them to my neighbors.
It is a good feeling when our furnace gets checked and needs no repairs. We enjoy having your people come check it out. Thanks.
On time, efficient and very helpful. I feel the fee charged was in line with the service provided. Will call again next year.
Best Heating and Cooling is always responsive and technicians are skilled and prepared for any emergency. I can always count on my equipment staying in good condition. Thanks to everyone at Best Heating and Cooling, I recommend them.
Chris was very friendly and even suggested we didn’t need to change the furnace filter just yet as it was still good for another few months. Really appreciate the honest approach!! Will definitely call again.
Wonderful experience working with Best Heating. Kirby did a great job explaining the pros and cons of all the different ductless heating units available, the installers were very efficient and professional in their work and took extra time to explain the use of the unit’s remote control in easy to understand terms, and the quality control follow up provided by Chris was very helpful in reminding us of several functionalities of the remote control we hadn’t utilized yet. It was a pleasure working with all of them. Thanks.